Privacy Policy

billing.io ("billing.io," "we," "us," or "our") operates a cryptocurrency payment processing platform that enables businesses to accept digital asset payments. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our websites, APIs, dashboard, SDKs, or any related services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Information You Provide

When you create an account or use our Services, we may collect:

• Name, email address, and contact details
• Business name and website URL
• Cryptocurrency wallet addresses
• API keys and integration configuration data
• Communications you send to us (support requests, feedback)

Information Collected Automatically

When you access our Services, we may automatically collect:

• IP address, browser type, device information, and operating system
• Usage data including pages visited, features used, and API call metadata
• Transaction data including amounts, tokens, blockchain addresses, and transaction hashes
• Cookies and similar tracking technologies for session management and analytics

Blockchain Data

Cryptocurrency transactions are recorded on public blockchains. Transaction data including wallet addresses, amounts, and timestamps are publicly visible by nature and are not considered private information. We may collect and store references to on-chain transaction data to provide our Services.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our payment processing Services
• Process and monitor cryptocurrency transactions
• Verify accounts and prevent fraud, abuse, and unauthorized activity
• Communicate with you regarding your account, transactions, and support requests
• Comply with applicable laws, regulations, and legal obligations
• Enforce our Terms of Service and Acceptable Use Policy
• Improve and develop new features and functionality
• Send operational notices and service updates

3. Acceptable Use and Prohibited Activities

billing.io is designed to serve legitimate businesses. You may not use our Services for any unlawful purpose or in violation of any applicable laws or regulations. Prohibited activities include, but are not limited to:

• Money laundering, terrorist financing, or sanctions evasion
• Processing payments for illegal goods or services
• Fraud, scams, or deceptive practices of any kind
• Distribution of illegal content or materials
• Any activity that violates applicable financial regulations

We reserve the right to suspend or terminate accounts engaged in prohibited activities, report suspicious activity to relevant authorities, and cooperate with law enforcement investigations.

4. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: With third-party vendors who assist us in operating our Services (hosting, analytics, security monitoring), bound by confidentiality obligations.
• Legal compliance: When required by law, regulation, legal process, or enforceable governmental request.
• Safety and fraud prevention: To protect against fraud, abuse, security threats, or technical issues, and to protect the rights, property, or safety of billing.io, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide our Services. We may also retain certain information as required by law, for legitimate business purposes such as resolving disputes, enforcing agreements, and complying with regulatory record-keeping requirements. Transaction records may be retained for a minimum period as required by applicable financial regulations.

6. Security

We implement industry-standard administrative, technical, and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials and API keys.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise any of these rights, please contact us at the address below. We will respond to requests in accordance with applicable data protection laws.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using our Services, you consent to such transfers. We take steps to ensure your information receives an adequate level of protection wherever it is processed.

9. Cookies

We use essential cookies for session management and authentication. We may also use analytics cookies to understand how our Services are used. You can control cookie preferences through your browser settings, though disabling cookies may affect the functionality of our Services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

billing.io
Email: privacy@billing.io
Security: security@billing.io